FREQUENTLY ASKED QUESTIONS

When should I get a retouch?

We recommend to get a touch up every 2 to 3 weeks. Lash extensions that have grown too far or are not sitting correctly will be removed and added extensions will fill up the gaps, leaving you with a full and fresh set of lashes!

Please make an appointment for retouching within 3 weeks from your last appointment. Any bookings made after 3 weeks from last appointment will be considered as a full re-do appointment.

What are eyelash extensions?

Eyelash extensions are synthetic extensions that are applied individually or in clusters to each individual natural eyelash. This intricate process is done only after a professional review by our lash technician, tailoring the set to your individual preference. Eyelash extensions adds length and thickness to your natural lashes, giving your eyes a fresh look – perfect for every and any occasion!

How should I prepare for my eyelash extension appointment?

Do not perm or curl your eyelashes and keep them clean and free from mascara before you come for your appointment. If you have undergone eye surgery/operation recently or have an eye infection, it is not advisable to get extensions done.

How long will the session take?

A new full set application will take approximately 60-120min.
Retouch will take about 30-60min.
Removal will require less than 20min.

Will my natural lashes be affected if I do extension?

No. Our qualified and professional technicians ensure that you will not have to go through this horror by meticulously applying each lash with a qualified glue. Your natural eyelashes have a 28-day cycle which will constantly be replaced with new hair naturally. However, should you pull on an extension lash and natural lash, it will take 6-8 weeks for new lashes to grow.

How long will the lashes last?

Your eyelash extensions should last the length of the natural growth cycle of your eyelashes. As your natural lashes fall out, so will the extensions. Each individual’s experience will defer depending on your lifestyle and working environment.

Are your eyelash extension safe?

Yes, they are applied using a non-toxic and high-grade adhesive. Great care is taken to ensure that neither the extension nor glue comes in contact with your skin. It will not cause any unnatural balding to your natural lash and does not cause any harm to your lash follicles.

What will my procedure be like?

After lying down comfortably, you will have to close your eyes for the entire duration of the treatment. There will not be any pain or discomfort during the process, allowing you to relax and even take a nap. Do note for safety reasons, you are advised not to talk or move during the process.

Are the eyelash extension waterproof?

Yes, they are. You will be able to shower, exercise and even swim with eyelash extensions. Do gently rinse the extensions daily with water to ensure that your eyelids remain clean.

Can I wear make-up with extensions on?

Yes, you can. When removing eye makeup, do ensure that you use a product that is oil-free as it will affect the glue adhesion. Gently remove makeup around eye area in upward strokes, away from the eyelash extensions. This prevents build up of makeup on your extensions.

Can I do facial with extensions on?

Yes, you may. However, it is advisable to do facial treatments before a new set of extensions.